DHK22 Privacy Policy — Your Data is Safe with Us

Dhk22 (referred to hereinafter as "we", "our", or "the platform") operates a trusted online betting and gaming service for users in Bangladesh. This privacy policy applies to all users of the dhk22.ws website and mobile application.

By creating an account, accessing the platform, or using any of our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before you start using the platform.

Dhk22 places the highest importance on user privacy. We only collect information that is directly necessary to provide our services — collecting unnecessary data goes against our policy. This policy has been developed in compliance with applicable laws in Bangladesh and international data protection standards.

Dhk22 collects certain personal data to operate its services smoothly. This information is collected directly from you, automatically through your use of the platform, or via third-party verification services.

We never store your full bank card number or PIN. All sensitive payment information is processed exclusively through encrypted, third-party secure payment gateways.

Dhk22 uses collected data solely for specific, lawful purposes. We never use your information for anything beyond what is necessary. Below are the key purposes for which we use your data.

• Ensuring account registration, verification, and management.
• Processing deposit, withdrawal, and betting transactions.
• Preventing fraud, money laundering, and cyberattacks.
• Meeting legal obligations and responding to requests from regulatory authorities.
• Analysing platform usage to improve the user experience.
• Sending relevant promotions and bonus offers (with your consent).
• Resolving customer service and technical issues.
• Monitoring usage patterns to promote responsible gaming.

Dhk22 never sells your personal data to third parties or shares it for advertising purposes. However, in limited and specific circumstances, certain information may be shared.

• Payment Provider: Limited data is shared with payment services such as bKash, Nagad, and Rocket solely to process transactions.
• Identity Verification Service: Necessary information is shared with third-party verification agencies as part of the KYC process.
• Law Enforcement: Disclosure of information is required by law when directed by government authorities under Bangladesh law.
• Technology Partners: Server hosting and cloud service providers operate under strict confidentiality agreements.
• Anti-Fraud System: Your information may be verified with security analytics agencies to help prevent fraud.

In all cases mentioned above, the relevant parties are contractually bound to uphold the same standards of privacy and security as dhk22. No party is permitted to use your data for their own purposes.

Dhk22 uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Required for login sessions, security verification, and core platform functionality. These cannot be disabled.
• Functional Cookies: Remembers your language preference, settings, and layout.
• Analytics Cookies: Helps us understand which pages are visited most and where issues may arise.
• Security Cookies: Used to detect fraud and unauthorized access.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect how some features on the platform work. We never use third-party tracking cookies to serve you targeted ads.

Dhk22 uses industry-leading security technology to protect your personal and financial information. Our security framework operates across multiple layers, so if one layer is compromised, the others continue to keep your data safe.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification as an additional security layer at login.
• Firewall Protection: Advanced firewall and intrusion detection systems at the server level.
• Data Encryption: Stored sensitive data is kept in encrypted form.
• Regular Security Audits: A third-party specialist team regularly conducts security audits of the system.
• Access Control: Only authorized personnel can access user data, and only to the extent required.

Dhk22 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, your data is securely deleted or fully anonymised so that personal identification is no longer possible in any form.

As a dhk22 user, you hold several important rights over your own data. We respect those rights and are committed to making them easy to exercise.

To exercise these rights support@dhk22.wsEmail us at . We will respond to your request within 30 business days.

Dhk22 is strictly a platform for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18.

Age verification is mandatory during registration. If we become aware that a minor has created an account on the platform, that account will be closed immediately, all associated data will be deleted, and legal action will be taken where applicable.

Dhk22 may update this Privacy Policy from time to time. Changes may be necessary due to technological developments, legal requirements, or expansions in our services.

• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• You will be notified at your registered email address whenever significant changes are made.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• We will provide a copy of any previous version upon request.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly. Our data protection team will handle your matter with the utmost care.

We believe most issues can be resolved through direct communication. However, if you are not satisfied with our response, you have the right to raise a complaint with the relevant regulatory authority.